Shipping & DELIVERY
 

AUSTRALIAN ORDERS

Orders (except pre-orders) placed before 10am AEST, Monday to Friday will be dispatched the same business day using Australia Post Parcel Post. 

All other orders will be processed and dispatched the following business day. Please note, we do not ship on weekends or Australian National public holidays.

Domestic orders should be received within 1–4 business days for metropolitan areas
&
3–10 business days for rural areas.

 

Free Shipping on orders over $100.00 AUD

Standard Shipping is at a flat rate of $10.00AUD.

Express Delivery is available at a flat rate of $12.00AUD.

Domestic orders receive full tracking information, communicated via email at the time dispatch. If you have any questions around the delivery of your parcel, please contact us at hello@lowla.co
 

INTERNATIONAL ORDERS

Orders (except pre-orders) placed before 10am AEST, Monday to Friday will be dispatched the same business day.

All other orders will be processed and dispatched the following business day. Please note, we do not ship on weekends or Australian National public holidays.

Standard International Shipping is sent using Pack and Track with Australia Post and is delivered within 5- 14 business days

 

STANDARD DELIVERY PRICING

New Zealand: $20.00 AUD

Asia, USA & Canada: $25.00 AUD

Rest of the World: $30.00 AUD

International orders receive full tracking information, communicated via email at the time dispatch. If you have any questions around the delivery of your parcel, please contact us at

 

CUSTOMS DUTY & CHARGES

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges.

LOWLA  has no control over these charges and cannot predict what they may be. Customers who refuse their order will not be refunded any of the cost including the original shipping fee. We recommend you contact your country's customs office for an estimate of fees before placing your order. 

LOWLA cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. 

We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as a business, we will not do this.